WE ARE LOOKING FORWARD TO WELCOMING YOU BACK TO REDLAND ROAD
BEFORE YOUR VISIT
DURING YOUR VISIT
Reception will continue to ask some covid screening questions
IN THE SURGERY
CANCELLATIONS & MISSED APPOINTMENTS
If you need to change your appointment, we request that you provide at least 24 hours' notice, and we will be happy to rearrange it to a more suitable time. If you would like to discuss this policy further, please speak to a member of the reception team.
If you should fail to attend a scheduled appointment, our reception team will attempt to make contact within seven working days. If this is your first failed appointment, notification will be given verbally and/or in writing and recorded in your records. If a second appointment is missed within a 24 month period, a fee will be applied.
The fee for a missed appointment will equate to £33 per half an hour of clinical time lost. Further missed appointments will result in treatment being discontinued.